Telephone Payments
Keep your revenue stream intact, lower costs, and improve profit! Provide your clients with the 24/7 self-service convenience of an Interactive Voice Response (IVR) service for taking telephone-based payments. We recognize that the needs and resources of our clients vary so we offer two solutions for IVR payment services.
Our SecureRequest API allows you to leverage your existing IVR platform to process telephone payments by seamlessly integrating with the Ventanex Vault. Your transactions are taken into our rules-based processing system in real time where they are evaluated based on standard and customer-defined rules, then assigned a unique tracking number that is returned back to the customer for transaction reference.
Ventanex VoicePay allows you take advantage of our fully hosted and managed IVR service. Allow our team of professionals to design, build, and manage a custom IVR solution that precisely serves the unique needs of your business. This automated solution provides an additional payment method to your clients that is secure, seamless, and even integrates with other external systems to provide account lookups and authorizations. Our multi-lingual options help your business reach a wider scope of clientele by offering multiple language choices for non-English speaking customers.
Payment options include ACH (electronic checks), major credit cards, debit cards, PayPal®, and paper drafts.
Features and Benefits
- Hosted IVR provides a secure, high-availablility environment with ability to automatically adjust during peak transaction times
- Fewer CSR-assisted calls provides cost savings - allow transfer to automated service
- Integrates with all other Ventanex products to provide complete treasury management
- Live recording options to reduce notification charges
- Printed letter and E-mail notification options available
- Leverage existing ACH volume to reduce costs
- Comprehensive reporting and returns management detailed down to individual agents
- Integrated with your servicing platform
- Use your own bank and reduce ACH origination fees
