Intelligent Returns Processing
 
 


 

The management of ACH return items can be a time consuming and cumbersome process.  Typically it is a manual process that requires the originator, or Ventanex client, to retrieve the return information from their bank in a format specified by the bank.  It may be as simple as the bank providing a hard copy of the return item detail to the originator or, in some instances it may handled electronically, enabling the client to retrieve an electronic text file.  In both cases, the client must manually match the return item to the original transaction
and reverse the original transaction posting in the client's accounting or accounts receivable system.  Then, the client may choose to re-initiate the transaction through the ACH network.  As the client's ACH volume increases so does the time and costs associated with return
item management.

Ventanex adds efficiency and reduces costs for our clients by enabling our clients to automate the returns management process using proprietary rules-based technology.  The ACH Anywhere
engine electronically connects to the client's bank and retrieves the return information. 

Within the engine, the return file undergoes a multiple step analysis that includes:
 
bullet Automatically matching the return items to the original transaction electronic notification to the client that return items have been received and processed
bullet Intelligent rules-based management of each individual return item allowing the client to automatically reverse the transaction within the client's accounting system and/or depending upon return code re-submit the transaction on the ACH Network. 

Our reversal engine "learns" as it goes automatically tracking and managing administrative returns resulting in better efficiency of the ACH network.  Additionally, the knowledge base can be used to better route and manage other types of returned items within their organization.

Learn how the Ventanex Solution can help your company mitigate returns processing.
 


 

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